Legal
Privacy Policy
Last updated 2026
Madhus Jewellery Pvt. Ltd. (“Madhus Jewellery”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use our website, how we use it, and the choices you have.
1. Information we collect
We collect the details you provide at checkout or sign-in — your name, email address, mobile number and delivery address — along with your order history. We do not collect or store card or bank details.
2. How we use your information
Your information is used to process and deliver orders, verify your identity by OTP, send order and delivery updates, provide customer support, and meet our legal and tax obligations.
3. Payments
Payments are processed by Razorpay. Your card and banking details are entered on their secure gateway and are never seen or stored by us. We only receive confirmation that a payment succeeded or failed.
4. Sharing with service providers
We share the minimum information necessary with trusted partners who help us operate — payment processors, logistics and delivery partners, and communication providers for OTP and order updates. They may use it only to perform their service for us.
5. Cookies & sessions
We use essential cookies to keep you signed in and to remember your cart. These are required for the site to function and are not used for third-party advertising.
6. Data security
Access to your account is protected by one-time passwords sent to your registered email or mobile. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration or disclosure.
7. Data retention
We retain order and account information for as long as needed to provide our services and to comply with legal, accounting and tax requirements, after which it is deleted or anonymised.
8. Your rights
You may request access to, correction of, or deletion of your personal information, subject to records we must retain by law. To make a request, contact us using the details below.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its revision date.
10. Contact us
For any privacy question or request, reach us at:
Madhus Jewellery Pvt. Ltd., 123 Jewellers Lane, MG Road, Mumbai, Maharashtra 400001, India